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Automated Dispute Resolution Workflow: Part II

Part II: Automated Dispute Resolution Workflow A New Language for Complex Dispute Process Workflow In Part I of my Automated Dispute Resolution Workflow blog series, I discussed why dispute management...

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Automated Dispute Resolution Workflow: Part III

The Eight Critical Components of Rule-Based Dispute Resolution Workflow… In Part I of my Automated Dispute Resolution Workflow blog series, I discussed why dispute management still remains a challenge...

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Automated Dispute Resolution Workflow: Part IV

Gaining Control Over Your Dispute Environment… In Part I of my Automated Dispute Resolution Workflow blog series, I discussed why dispute management still remains a challenge for many credit and...

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To Write Off or Not Write Off

I have seen companies write off accounts before they are sent to third party collection agencies, and I have seen companies keep them in the A/R balances until the third party collection agency has...

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Harnessing Credit and Collections Productivity to Generate Financial Results

The traditional credit and collections department is often mired in manual tasks that sap the productivity of its personnel.  It is really eye opening when you begin to measure the amount of time that...

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Credit Limit Policy and Delegation of Authority: Part I

Distributing Authority and Responsibility…   In my previous automated dispute resolution workflow blog series, I discussed why dispute management remains a challenge, the importance of defined business...

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Credit Limit Policy and Delegation of Authority:Part II

Connectivity is a basic assumption, are we ready for mobile in the credit and collections world? In part I of my Credit Limit Policy and Delegation of Authority blog series, I discussed the importance...

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The Dynamics of Internal Collection Agencies

Every now and then you come across a best practice in B2B credit and collections that just make so much sense you are surprised that not everyone is doing it.  One such practice I have seen lately is...

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Cash Application – Why Is It Important to Speed Up This Process?

In many companies, credit and collection teams are pushed very hard to meet their cash targets so that the days sales outstanding (DSO)/Debtor targets are met. Often there is a focus on ‘just getting...

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How Technology Can Bridge Gap in Shared Service Center Satisfaction Levels

Extending back 10 years or more the term ‘Shared Service Center’ was really equated with cost savings. The notion was simple: create a Shared Service Center (SSC), put it in a low cost area, share...

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